Product Sales Terms and Conditions Policy

Product Sale Terms and Conditions

Thank you for supporting So Brave, we aim to raise awareness of breast cancer in young women and fundraise for breast cancer research.

This policy is in accordance to our obligations to consumers under Australian Consumer Law.

Your purchase of product(s) sold on this site including but not limited to the 2017 So Brave Breast Cancer Fundraiser Calendar is governed by the following terms and conditions.

If something goes wrong we do apologise.  We take every care to check everything we can to make sure that everything in the purchase process and despatch to you goes smoothly but sometimes things happen beyond our control.

These terms and condition will help manage any issues that arise.

Payment

Payment is required before any So Brave product(s) is sold and provided to you.

Payment for all So Brave product(s) via the So Brave website are through our PayPal,  third-party payment portal and are immediate at time of purchase.

Payment for So Brave product(s) at events, shopfronts and other venues are required prior to the event or at the time of purchase through a specific PayPal sales portal for the event, cash on the day and through the use of other Point of Sale payment tools.

Refunds

Change of mind

There is no refund for change of mind.

Damaged products

Every effort is made to deliver our quality product(s) to you in good, usable condition.

Should you receive a damaged product(s), please contact So Brave within 3 days of receipt with a detailed description and photographic evidence of the damage.

Please note that our distribution company is responsible for the delivery of our products, and all product(s) can be tracked and delivery dates and timings confirmed.

Please retain all damaged product(s) for insurance purposes.

We will advise you when you contact us and we have received appropriate evidence of the damage sustained during transportation to you, of the best method of returning the damaged goods to So Brave.

Therefore any claim for receipt of damaged goods will be limited to the cost of the quantity of product(s) you have ordered.

Should So Brave determine that the product needs to be replaced or you have requested a replacement, So Brave will arrange for replacement product(s) to be delivered to you at no cost to you.

PayPal Refunds

Our third party payment portal has additional options for refund requests which are separate to this policy and beyond So Brave’s control. Please be aware that we are not responsible for the refund policies and practices of such other sites and as such approved refunds may take some time depending on the refund processes and policy of each third party payment portal.

Cancellations

So Brave reserves the right to discontinue the sale of any product at any time.

So Brave reserves the right to cancel any order at any time, for any reason with a full refund.

Delivery

So Brave has a third-party distribution company delivering our product(s).

Anticipated print timing for the Calendars will be August 2016, printed in Brisbane with deliveries commencing following print.

Pre-orders are being taken now to guarantee your copy.

Please note that Calendars will not be distributed until printing has been completed.

So Brave reserves the right to change printing times as it sees fit.

Delivery times will vary depending on your location.

Once printing is completed and deliveries commence, please contact So Brave at the email address below if your order has not arrived within two weeks of your order.

Delivery is offered as follows:

  • Within Australia – Courier delivery within Australia.
  • International – Shipping available. Bulk shipping recommended.

Please contact So Brave at the email address below if you have any questions in relation to bulk or international shipping.

Delivery costs will be finalised at the time of purchase.

Privacy policy

Please review So Brave’s Privacy Policy for further information about collection of and use of your private information.

Intellectual Property

All products and website content created by So Brave are the property of and for the exclusive use of So Brave. Individuals and organisations found to copy So Brave products will be directed to the appropriate legal authorities.

Stock levels

While we make every effort to ensure stock levels, we cannot guarantee that stock will be available for immediate purchase and delivery and may from time to time place customer orders on a waitlist or back order.

Governing Law

Your use of this website and any dispute arising out of your use of it is subject to the laws of Queensland and Australia.

Contacting us

If you have any questions about So Brave’s Product Sale Terms and Conditions and would like further information, please contact us by any of the following means:

Post:

So Brave
PO Box 219
Clayfield Qld 4011
AUSTRALIA

Email: team@sobrave.com.au